Privacy Policy

Qonsor Solutions ("Qonsor Solutions", "Qonsor", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of everyone who visits our website, contacts us, or communicates with us — including through WhatsApp. This Privacy Policy explains what information we collect, how we use it, how we store and protect it, and the choices available to you.

By using our website or contacting us through any channel, including WhatsApp, you agree to the practices described in this Privacy Policy.

We only collect information that is relevant to providing our services and responding to your enquiries. Depending on how you interact with us, this may include:

• Your name
• Your company or business name
• Your WhatsApp phone number
• Contact information you voluntarily provide (such as an email address or alternate phone number)
• Details about your enquiry or business requirements
• Demo request information
• Your preferred communication language, where you voluntarily provide it
• Your preferred demo or contact date/time, where you voluntarily provide it
• Basic technical information that is normally generated when visiting a website, such as browser type, device type, and general usage information

We do not collect information beyond what is described above, and we do not collect sensitive personal information unless you choose to share it with us as part of your enquiry.

When you contact Qonsor Solutions through WhatsApp — for example, to ask a question, request a demo, or discuss a project — we may process the messages and information you send us in order to:

• respond to your enquiry
• provide the information you requested
• arrange a product or service demonstration
• follow up on services you have requested
• connect you with a member of the Qonsor Solutions team

Our WhatsApp communication is provided through Meta's WhatsApp Business services. WhatsApp and Meta may process information exchanged through WhatsApp in accordance with their own privacy policy and terms of service, which are outside Qonsor Solutions' control. We encourage you to review WhatsApp's Privacy Policy for details on how they handle your information.

We use the information we collect for legitimate business purposes, including to:

• respond to enquiries and messages
• handle demo requests and scheduling
• understand your software and business requirements
• provide the products and services you request
• offer customer support and ongoing communication
• maintain the security and reliability of our website and communication channels
• comply with applicable legal obligations

We do not use your information for advertising, automated profiling, or selling to third parties, and we do not use automated AI decision-making to process your personal information.

We do not sell or rent your personal information. We may share information with trusted service providers who help us operate our website and communication channels, such as:

• website hosting and infrastructure providers
• database and data storage providers
• communication infrastructure providers, including Meta / WhatsApp, when you contact us through WhatsApp

These providers only process information as necessary to deliver their services to us and are not authorized to use your information for their own independent purposes. We may also disclose information where required to comply with applicable law, legal process, or to protect the rights, property, or safety of Qonsor Solutions or others.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including responding to your enquiries, providing requested services, meeting legitimate business needs, resolving disputes, and complying with our legal obligations. When information is no longer needed for these purposes, we take reasonable steps to remove or anonymize it.

We use reasonable technical and organizational measures designed to protect the personal information we hold against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, as well as to ask how your information has been used or shared.

To make such a request, please contact us using the details below. We will respond to legitimate requests within a reasonable timeframe.

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Our website and communications may reference or link to third-party services, including WhatsApp/Meta. These third-party services have their own privacy policies and terms, and Qonsor Solutions is not responsible for their content or practices. We encourage you to review the privacy policies of any third-party services you interact with.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version of this Privacy Policy will always be published on this page, along with its effective date.

If you have any questions about this Privacy Policy, or would like to exercise your rights regarding your personal information, please contact us:

• Email: hello@qonsor.com
• WhatsApp: +91 90740 31010